Shipping, Returns & Warranty

Shipping

We're shipping our products to anywhere within the European Union using PostNL, including Track & Trace to make sure you receive it.

To The Netherlands:

  • € 6,95 for orders below 99 euros.
  • Free for orders over 99 euros.

To other EU countries:

  • € 19,95 for all orders.

Return Policy

You can return any purchases within 14 days after delivery, without giving any reason.

Before returning your items, we would like to note that all our jewelry is handmade. Small inconsistencies and variations are what make every piece unique.

We will refund your order to the same account from which the payment was made within 14 days of receiving the returned items. If you return your whole order, we also refund the shipping costs.

If items or boxes are returned with damage we might not be able to make a full refund. In this case we will contact you.

We can not refund sale or custom items.

How to return items

Return the product in its original box. Pack them in a sturdy box with shock protection. Add a note with your contact details and your order number into the box, so we know who you are.

Send the package to:

Unseen Design
Rembrandtlaan 77B
3117 VG  Schiedam, The Netherlands

Warranty

All our products come with a 6-month warranty from the designers. If something is wrong or damaged, please send us an email explaining the issue. Adding a few photos helps speed up the process.

If possible we will send a replacement item after it is returned to us. In case a replacement item is not in stock, we will work with you to find a proper solution.